RETURNS & REFUNDS
Help! My SHE Essentials product did not arrive up to par.
In some cases, products will leak or melt in transit on their way from our kitchen facility - our shipping partner - to your home. This is a rare occurrence but does happen from time to time, as they are natural products. Likewise, if you receive a product that you suspect to be not suitable for use, please contact our support at hello@sheessentialsbeauty.com and we will issue you store credit or a full refund on the item. However, if the product has melted (particularly butters), but NOT leaked excessively from its packaging, we encourage you to stir it, store it in a cool dry place and it will be restored to a desired consistency.
I received a product with a different label than what I saw online.
Due to recent changes within the company, some of our shipped-out products may be packaged with our outdated branding. Our mission and products have not changed, but some of our branding has! Please note that these products are products that are still the same quality of natural ingredients that you have heard about and grown to love. If you have received a product labeled with former branding and would like to promote or share that product or would simply like your product to have updated labeling, please contact us at hello@sheessentialsbeauty.com and we will replace your product with our most updated “SHE Essentials” packaging or issue you a store credit or refund for the value of the product. We are currently NOT accepting physical product returns of any opened packaging.
How do I get a refund?
To be refunded, you will need to be issued an RMA (Return Merchandise Authorization). Please reach out to hello@sheessentialsbeauty.com to receive your RMA. You will need to show proof of the unsatisfactory product to get a refund. Without proper RMA, refunds cannot be processed. All returns must be returned to the SHE Essentials Customer Service Department address provided via email confirmation with request RMA number. Refunds will not be processed after 14 days after package delivery.
How do I return my product for a refund?
Physical returns of the product in question, are not being accepted. Please contact hello@sheessentialsbeauty.com for more instructions.
Can I return a product if I have (gently) used it?
No. We have all been there. Sometimes things just do not turn out the way you expected them to. However, for safety reasons, we will not accept used or opened products. You can contact hello@sheessentialsbeauty.com for help finding a product that works best for you.
How long do refunds take?
Refunds in the form of store credit will take 3-5 business days to be processed and posted to your account. Having an account with SHE Essentials website will help store credit process sooner. If you do not have a account on our website, you will receive a specific code equal to the amount of your credit, to be applied at checkout during next purchase.