Question 1

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to select locations. However, please note that tracking may not be available for some international destinations. Visit our Shipping & Delivery page for more information.

Question 2

What’s the best way to store my products?

Accepted Answer

We recommend storing your products in a cool, dry place, away from direct sunlight and heat to maintain their quality and longevity. If a product melts, simply stir it gently to redistribute the ingredients and place it in a cool spot. You can refrigerate products if necessary—especially during warmer months—to help maintain their consistency.

Question 3

How do I track my order?

Accepted Answer

Once your order is shipped, you will receive an email with your tracking number. You can use this tracking number to follow your order’s journey. For international orders, tracking may not be available in some locations.

Question 4

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on orders over $100 with Priority Mail within the U.S. For international orders, we do not offer free shipping - regular shipping rates vary based on your location.

Question 5

What should I do if my order is missing an item?

Accepted Answer

We’re sorry to hear that! If your order is missing an item, please contact us at hello@sheessentialsbeauty.com within 7 days of receiving your package. Be sure to include your order number and the name of the missing product. We’ll resolve the issue as quickly as possible and make sure you get the correct items.

FAQ

Frequently asked questions

Do you offer international shipping?

What’s the best way to store my products?

How do I track my order?

Do you offer free shipping?

What should I do if my order is missing an item?